Capability Advisory

Current to Future State Transformation
Australian Government Investigations Standards (AGIS) Specialists
Investigations & Intelligence SMEs
Culture Change & Strategic Planning
Curriculum Review and Development
Policy Development and Implementation

Success as a Service

Customer Success Expertise
Discovery & Requirements Gathering
Product Improvement and Positioning
Vendor to Government Advisory
Best Practice Methodologies for Industry
Training Facilitation and Quality Assurance

Capability

Capability Uplift Delivery
Critical Infrastructure Protection Solutions
Crisis & Incident Management Solutions
AI Based Analytics Solutions
Operational Intelligence Analytics
Threat Intelligence Analytics
Electronic Investigation Management Systems (EIMS)
Tactical Intelligence Solutions (Restricted to Government & Defence)

Online Trust & Safety

Soteria Threat Centre
Cyber Security Uplift
Online Risk Strategies
IRAP Assessments
Penetrative Testing

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Capability Advisory

Current to Future State Transformation
Australian Government Investigations Standards (AGIS) Specialists
Investigations & Intelligence SMEs
Culture Change & Strategic Planning
Curriculum Review and Development
Policy Development and Implementation

Success as a Service

Customer Success Expertise
Discovery & Requirements Gathering
Product Improvement and Positioning
Vendor to Government Advisory
Best Practice Methodologies for Industry
Training Facilitation and Quality Assurance

Capability

Capability Uplift Delivery
Critical Infrastructure Protection Solutions
Crisis & Incident Management Solutions
AI Based Analytics Solutions
Operational Intelligence Analytics
Threat Intelligence Analytics
Electronic Investigation Management Systems (EIMS)
Tactical Intelligence Solutions (Restricted to Government & Defence)

Online Trust & Safety

Soteria Threat Centre
Cyber Security Uplift
Online Risk Strategies
IRAP Assessments
Penetrative Testing

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Contact Details
Address: 1/15 Tench Street, Kingston, ACT
Phone: +61 489 192 450
Email: [email protected]

Careers
We are always keen to hear from energetic and talented professionals who would like to join our team.
If you wish to be considered for any future positions within our firm, please select Talent Pool and submit your CV.

Request a Confidential Briefing

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Brett Katz
Managing Director

Former Detective
Capability Builder
Technology Executive
[email protected]

Craig Mann APM
Director Capability

Former Detective
Specialist Capability Builder
Project Management
[email protected]

Mark Elvin APM
Senior Consultant Investigations

Investigations Expert
Former Detective
Best Practice Facilitator
Capability Builder
[email protected]

Paul Reid
Senior Consultant Intelligence

Intelligence Expert
Former Police Officer
Change Facilitator
Technology & Innovation
[email protected]

Greg Bergsma
Executive Strategist

Public Sector Strategy
Digital Transformation
Global Sales & Marketing
[email protected]

Dean Katz
General Counsel & Company Secretary

Commercial Contracts
Strategic Legal Specialist
[email protected]
PTI is a partner with Katz Legal.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Greg Bergsma
Executive Strategist

Public Sector Strategy
Digital Transformation
Global Sales & Marketing
[email protected]

Greg has over 30 years of experience in high technology, defence, security, and the public sector, having built a career helping organisations transform, expand globally, and leverage cutting-edge ICT strategies. His expertise lies in business transformation, market positioning, and public-sector innovation, ensuring both private companies and government agencies achieve their strategic and operational goals.At QNX Software, Greg led the company’s global expansion toward IPO, growing revenue from $15M to $25M in just three years. During this time, he spearheaded QNX’s rise to international market leadership in connected car technology, networking, mobile computing, and IoT, including breaking into the APAC automotive market. He has successfully negotiated major licensing and IP contracts with industry leaders like Cisco, Samsung, IBM, 3Com, Panasonic, and LG, driving strategic partnerships that propelled QNX forward.Beyond the private sector, Greg has spent significant time working with government agencies, defence organisations, and national security sectors, developing and executing technology-driven strategies. He has led cloud adoption, data analytics, and IoT-driven supply chain transformations to enhance operational efficiency and security in highly regulated environments. By bridging the gap between public-sector needs and private-sector innovation, Greg has helped advance defence, cybersecurity, and intelligence capabilities in critical areas.Greg believes that too many companies and public-sector organisations struggle to identify their competitive edge and leverage emerging technologies effectively. Without a clear strategy, they miss key opportunities. From startups to government institutions, Greg works with executive teams to design and execute game plans that unlock business potential, reduce time to market, and establish capability-based platforms for sustainable growth and effectiveness.With deep expertise in negotiation, market intelligence, and technology strategy, Greg helps organisations navigate global markets, strengthen national security initiatives, and drive digital transformation in both the private and public sectors.Specialties
• Public-sector strategy & defence technology
• High-tech business transformation
• Global sales & marketing
• R&D, IP strategy & cybersecurity
• Contract negotiation & regulatory compliance
• Finance, operations & digital transformation

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Craig Mann APM
Director Capability

Former Detective
Specialist Capability Builder
Project Management
[email protected]

Craig is a law enforcement professional with 36 years of comprehensive experience in developing and leading specialised investigational and operational capabilities. He has demonstrated expertise in managing bespoke capability initiatives with a strong focus on complex project management, multi-agency co-ordination and emerging technologies. Craig is recognised for problem-solving, strategic thinking and dedication to fostering a culture of high performance, integrity and professionalism.During his tenure as a commissioned police officer and Detective in the Australian Federal Police (AFP), Craig contributed to multiple capabilities including Serious and Organised Crime, Intelligence Operations, Operational Safety Training and Investigations & Specialist Training.Craig developed the Australian Government international response and remediation capability for large scale, high risk illicit chemical hazards. This highly specialised hazardous materials response was deployed to partner countries throughout the region in partnership with the United Nations Office on Drugs and Crime.Craig led the development of the Aviation Emergency Management capability responsible for critical infrastructure protection, crisis management, incident command and control, business continuity planning and post-incident review. Leveraging his experience in critical incident management, Craig developed sophisticated contingencies to manage critical incidents whilst maintaining public safety and business continuity.Craig was also a founding member of the Australian Centre to Counter Child Exploitation (ACCCE). At the ACCCE, he managed online child protection, intelligence operations, covert operations and specialist technical capabilities.In 2025, Craig was awarded the Australian Police Medal (APM) for leadership, capability building and protection of those most vulnerable within the community.Qualifications
• Graduate Diploma of Strategic Leadership
• Diploma of Project Management
• Diploma of Security and Risk Management
• Diploma of Occupational Health and Safety
• Diploma of Management
• Certificate IV in Training and Assessment
• Certificate IV in Government Security
• Six Sigma Root Cause Analysis
Professional Associations
• Australian Institute of Professional Investigators - Member

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Dean Katz
General Counsel & Company Secretary

Commercial Contracts
Strategic Legal Specialist
[email protected]
PTI is a partner with Katz Legal.

Dean is a specialist Corporate & Commercial, Contracts and Mergers & Acquisitions lawyer with over 15 years’ strategic legal experience. He holds extensive expertise as an in-house Corporate / General Counsel playing a valuable role on the management team, assisting the business with all legal matters and skilled at performing Company Secretary role to support the Board of Directors with governance and compliance.His strength lies in building strong relationships with key stakeholders, navigating complex issues and working cross-functionally to achieve a desired outcome, while fundamentally protecting legal interests, mitigating risk and creating value. His experience cuts across a number of sectors, including government, cybersecurity, information technology, health, biotechnology, agriculture, entertainment, e-commerce, intellectual property, manufacturing, distribution, earth resources and transport & logistics.Dean has specialist skills in drafting and reviewing all types of commercial contracts, negotiation tactics, acquisitions, investor / sale readiness, intellectual property and brand protection, data and privacy law, cyber security, risk mitigation, consumer law, corporate governance, company secretarial, support on employment and industrial relations, identifying and resolving tax issues, banking & finance and highly capable of leading M&A transactions, litigation and dispute resolution.Dean is a natural leader and a valuable team member, skilled at managing and working collaboratively, engaging with key stakeholders, planning and executing budgets and business plans, and providing valuable strategic support to management teams and Boards.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Paul Reid
Senior Consultant

Intelligence Expert
Former Police Officer
Change Facilitator
Technology & Innovation
[email protected]

Paul has 30 years of service as a police officer with Victoria Police, with 20 of those years as a supervising intelligence analyst, leading various sized teams and work units. His areas of specialist intelligence expertise include counter terrorism, organised crime groups, corruption as well as volume crime types such as property theft and drug offences.Further, he holds extensive experience in the following capabilities:• Uniform policing.
• Criminal investigations and prosecutions.
• Data analysis.
• Intelligence assessment production.
• Tasking and coordination of operational resources.
• Training and workforce development.
• Conflict resolution.
• Security auditing of information management and handling.
• High risk and sensitive investigations.
• Counter terrorism intelligence and response.
• Information technology (IT) project management and delivery.
Paul's interest in the application of technology to advance modern law enforcement techniques drew him to information management and capability development roles in the later part of his career. Paul's teams have delivered world leading IT projects around facial recognition and intelligence management systems. The strengths of his technology expertise is in aligning solution design with the practical application of the law enforcement environment, as well as driving the organisational change management required to ensure successful adoption and operational effect. Such activity has included formulating relevant information management and disclosure policies, modernising operating procedures, managing stakeholders in completing privacy impact assessments, conducting training needs analysis, communicating and executing on enterprise change strategies. In terms of skills development and people uplift, Paul has designed learning materials and delivering face to face training for an organisation of over 15 thousand employees.Later as a Government Customer Success Manager at the SAS Institute, a global analytics and artificial intelligence (AI) software company, Paul supported Australian Commonwealth and State government agencies with the adoption and continuous improvement of their information and intelligence management systems. This included defining business requirements for new functionality, identifying, evaluating and recommending additional data sources to maximising value and successfully integrating best practice intelligence workflows into solutions.Paul leverages his decades of law enforcement to effectively deal with all forms of interpersonal communications from conflict resolution to facilitating effective networks and partnerships. He prides himself on building strong relationships, establishing trust and rapport at all levels, from the front line to Senior Executives. It is the confidence he creates with clients and stakeholders that provides the greatest opportunity for success.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Mark Elvin APM
Senior Consultant

Investigations Expert
Former Detective
Best Practice Facilitator
Capability Builder
[email protected]

Mark has over 30 years law enforcement experience with the Australian Federal Police (AFP). This includes both ACT Policing and National Investigations, as well as many years in capability development improving the processes, practices, and standards of investigations. In 2017, Mark was awarded the prestigious Australian Police Medal (APM) for services to Investigations.Highlights of his career as an investigator include working across complex matters such as:• Assisting the Federal Bureau of Investigations in a major drug trafficking investigation.
• Homicide investigations including the murder of a Saudi Arabian diplomat in Canberra and the murder of a young person on Norfolk Island.
• Assisting the Western Australia Coroner in the investigation of the deaths at sea of two female asylum seekers in the vicinity of Ashmore Reef.
• Leading the investigation into a fatal air crash near Canberra Airport.
• Counter Terrorism and National Security investigations.
Mark has held several learning and development roles, including the Investigations Training Team. He developed and delivered programs against the priorities set by the AFP Board of Studies, including the Criminal Investigation Workshop and the three stage Detective Training Program. In recognition of this work, he was awarded an Australia Day Achievement Medallion. He was Program Facilitator and Program Manager on the AFP’s premier Management of Serious Crime (MOSC) Program in Australia and Indonesia.Mark was a founding member of the Investigation Standards and Practices (ISP) Group, responsible for modernising and maintaining the AFP’s Investigation capability. His work was integral to the development of the AFP Investigations Doctrine, Investigation Standards, the Investigators’ Manual and contemporary best practice guides. In developing these governance documents, he facilitated several Kaizen events, establishing the evidence base for operational best practice. This body of work later led to the design of functional requirements for a significant technology program, the Investigation Management Solution (IMS), for which he later assumed the leadership role of Senior User.Mark was a Lead Facilitator in the review of the Australian Government Investigation Standard (AGIS). The AGIS review involved a collaborative process with a business reference group from 18 Australian Government agencies representing a cross section of law enforcement, regulatory and policy remits. The now published update, AGIS 2022, exists to ensure quality investigative practices and outcomes across these entities.Qualifications• Bachelor of Arts and Social Science.
• Certificate IV in Workplace Training and Assessment.
• Post Graduate Diploma in Transnational Crime.
• Graduate of Management of Serious Crime (MOSC) Program 32.
• Certified Kaizen (Continuous Improvement) Practitioner.
• Designated Detective.
Professional Associations• Australian Institute of Professional Investigators - ACT Chapter Secretary.Publications• Harrison, M & Elvin, M 2015, Senior Investigating Officer guide. Australian Federal Police.
• Harrison MBE, M & Elvin, M 2015, AFP Investigation Practice Standard - Search Warrants. Australian Federal Police.
• Harrison MBE, M & Elvin, M 2017, AFP Investigation Management Standard - Decision Making. Australian Federal Police.
• Harrison MBE, M & Elvin, M 2015, AFP Investigation Management Standard - Reviews. Australian Federal Police.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

The Team

Brett Katz
Managing Director

Former Detective
Capability Builder
Technology Executive
[email protected]

Brett has 15 years of service as a police officer and Detective with the Australian Federal Police (AFP), investigating and leading teams in crime types such as organised crime, volume property offending, drug trafficking and illegal firearms.In the later years of his policing career, Brett leveraged his experience in learning & development to become a capability builder ensuring the right skilled people were working to good operational instructions and doctrine, supported by appropriate tools and technology.Brett led a team in the development of the AFP’s Investigations Capability Plan, as part of its Futures Program. The plan addressed the vision, drivers, maturity, commitments, dependencies, and linkages within the capability and at the enterprise level. As the Executive Chair of the Disclosure Working Group, he drove several initiatives focused on improving this fundamental information management practice. The foundation of this capability uplift being the realisation of a Duty of Disclosure Standard.Further, Brett led a significant and successful government technology program. The realisation of a world class Investigations Management Solution configured on an advanced artificial intelligence (AI) and analytics platform, aligned to the best practice requirements of the Australia Government Investigations Standard (AGIS 2022).In 2023, Brett assumed the role of ANZ Senior Solutions Executive Law Enforcement and National Security at the SAS Institute, a global AI and analytics software company. He developed strategies in response to emerging crime trends such as payment integrity to combat fraud in social benefits programs, best practice investigations management to ensure quality prosecutorial and disruption outcomes as well as advanced AI and analytics in support of search, discovery and entity resolution within government data systems. He worked across a global network of law enforcement and national security customers. From New Zealand to Singapore, United Kingdom, Canada, United Arab Emirates, Finland and Germany.With tertiary qualifications in law and criminal justice, Brett innovates, builds dynamic capabilities for the future as well as inspires a positive culture that reflects the standards and values of the Australian community. He represent the Australian Institute of Professional Investigators (AIPI) as part of the National Executive and is a member of the Australian Institute of Professional Intelligence Officers (AIPIO), the ANZ Society of Evidence Based Policing (SEBP) and the Australasian Council of Women and Policing (ACWAP).Qualifications
• Bachelor of Laws and Arts (Criminal Justice & Criminology).
• Advanced Diploma of Public Safety (Police Investigations).
• Diploma of Public Safety (Policing).
• Certified Kaizen (Continuous Improvement) Practitioner.
• Designated Detective.
Professional Associations
• Australian Institute of Professional Investigators - ACT President & National Executive.
• Australian Institute of Professional Intelligence Officers - Member.
• ANZ Society of Evidence Based Policing - Member.
• Australasian Council of Women in Policing - Member.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Talent Pool

Our People: The Foundation of Our SuccessAbout the PTI Talent Pool
At PTI, we are committed to attracting motivated and talented individuals who aspire to collaborate with government, industry, and technology partners to deliver exceptional outcomes for our clients. The PTI Talent Pool is a critical enabler of our program success, supporting a broad spectrum of capabilities.
By registering for our Talent Pool, you enable us to consider your unique skills, expertise, and work-life balance preferences for both current projects and future opportunities.As the landscape of opportunities evolves, we encourage you to register even if your skill set does not precisely match our current needs. As Martin Luther King Jr. said, “You don't have to see the whole staircase, just take the first step.”Joining the PTI Talent Pool
Our Talent Pool connects outstanding professionals with employment opportunities. Registration does not commit you to PTI; rather, it allows us to work directly with you to align your skills and interests with our organisational needs. Our goal is to place enthusiastic individuals in roles that inspire them, fostering mutual success and satisfaction.
Please note that registration is not a guarantee of employment, but it does ensure your skills and capabilities are considered for both current and future roles.What to Expect
After submitting your CV, a member of our team will contact you to discuss your background and aspirations. If there are immediate opportunities that align with your profile, we will explore those with you. If your expertise does not match a current PTI program, we will discuss how your skills may be utilized in future opportunities.
We do not use AI based automated processing and responses. You will interact directly with our senior team members who understand and respect your professional journey. As a capability advisory company, we recognise that our people are our greatest asset.

Express Interest

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

About PTI

PTI is not a conventional capability firm. We believe that acquiring technology is not the hardest part – the true challenge lies in ensuring practitioners actively engage with and use technology to good operational effect. Our aim is to deliver intuitive technology tailored to a users' skills and knowledge, supported by practical training and comprehensive operational procedures. Real success comes from enhancing an organisation’s overall capability, which is built through skilled people working to good instructions supported by the appropriate tools. Our services include:People: Skills assessments, practitioner training, professional development, embedded advisors, coaching, mentoring, and establishing Communities of Practice.Tools: Business and workflow analysis, requirements gathering, discovery, technology recommendations, solution design and delivery, project management, and change management.Instructions: Creating best practice frameworks, stakeholder engagement, developing doctrine and operating procedures, facilitating workshops to gather subject matter expertise, and maintaining a knowledge management resource centre.Our consultants and former law enforcement experts hold decades of capability building experience to be leveraged.As the leader in Australian Government Investigations Standards (AGIS 2022) aligned advisory services, PTI bring proven practices, deep expertise, and results-driven strategies to realise functioning operations, investigations and intelligence capability.We seek to establish true partnerships with those we work with in realising next generation capability. We invite you to contact us to discuss further how PTI can support your investigations and intelligence capability ambitions now and into the future.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Success as a service

Insert Text

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Acheive Operational Effect

Insert text

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.

Partners

Skilled interpersonal communication lies at the heart of relationship management and is a tipping point for business success. Drawing on decades of experience managing critical incidents nationally and internationally, Landslide Communications deliver specialist training, consulting, and advisory services to government and business.

Katz Legal are Strategic legal specialists for Australia's leading companies, executives and boards. An experienced company secretary with a focus on corporate governance, ESG and compliance for executives and boards. Trusted advisor for private and public companies, family offices, venture capital, government and not-for-profits.

ServeGate is a prime contractor with a long and successful history as an access point and aggregator for MSI businesses. It is registered with both Supply Nation as an Indigenous enterprise and with the Australian Charities and Not-for-profit Commission as a Not-for-profit business.

Professional Associations

The Australian Institute of Professional Investigators (AIPI) was established to provide its members with a professional organisation which could develop an awareness among stakeholders and increase the education and service delivery standards of professional investigators. Brett Katz is the President and Mark Elvin is the Secretary of the ACT Chapter.

The Australian Institute of Professional Intelligence Officers (AIPIO) goal is to advance the professionalisation of intelligence. To achieve this vision and goal, AIPIO works to sustain and grow a community of intelligence practitioners' through advocacy, thought leadership and partner engagement.

The Australia & New Zealand Society of Evidence Based Policing (ANZSEBP) is made up of police officers, police staff, and research professionals who aim to make evidence-based police practice part of everyday policing in Australia and New Zealand.

The Australasian Council of Women and Policing’s (ACWAP) vision is to: Improve the policing services provided to women; Improve the opportunities and outcomes for women within policing; Participate in the global network of women in policing.

DAMA International is a not-for-profit, vendor-independent, global association of technical and business professionals dedicated to advancing the concepts and practices of information and data management.

The National Press Club of Australia is a place where the media’s work is celebrated, professional networks developed and the freedom to do that work, fiercely protected.

People Tools Instructions Pty Ltd trading as PTI Capability.

Copyright 2025. All rights reserved.